From: Sam Smith [mailto:email@example.com]
Sent: Wednesday, April 01, 2009 4:47 PM
- * This is a MASS REPLY to EVERYONE. ** Please read carefully**
We are experiencing a huge number of ticket and some of them are duplicate tickets with the same exact question from the same person. If we take the time to respond to everyone 2 or 3 times per person it will take a week to get all of your requests handled.
Please read the category or categories that fit your request. Please read the instructions carefully.
- * Ventrilo Servers ***
All vent servers created before January 10th are back online at this point, If you are having trouble accessing yours then log in to your http://my.darkstarllc.com page and under “My Services” click the “Manage Ventrilo Servers” link. Then click “Go” to manage your Ventrilo server. Next click on the “Alter Configuration”. Once this loads go to the bottom of the page and hit “Save Settings”. This will re-save the configuration file and should start the server. If not then trying saving one more time before submitting a ticket. This will help 95% of the people that are having issues with their vent server.
All those whose Ventrilo server was reset to a default setting and you lost channels and users will need to recreate the channels and users for now. We are still looking for backups of the servers and may take a while to find those specific files. Instead of making you wait for your server we created a fresh copy of your server so you will be able to use your service immediately.
- * TeamSpeak **
Most TeamSpeak server are still fully functional. For those that are not online, we are working hard to restore them.
- * Cannot log in to my.darkstarllc.com – New customer within the last 2 months**
We did have some data loss during the outage and your account is not in our system. If you would please give me all the information about your account then we will re-add it and create your server for you.
Here is what we need:
Company (if any):
Phone including country code:
Payment method: PayPal or Credit Card. We will need the last 4 of the credit card used or the unique PayPal Transaction ID for this service.
What type of servers and how many slots did you have and what was your billing cycle?
- *We also want to let you know that the data about your account was not leaked, it was erased. Thanks for you cooperation in this issue.
- * Cannot log in to support **
If you are not able to log into support.darkstarllc.com you will need to click on the “Register – Register a new account to submit new or view existing tickets.” and recreate your support log in. Also please use your account email so that we can locate your account very easily.
Thank you for the patients and we want to make sure that your online and functional.
- * Category does not fit my request/issues **
If these categories do not answer your questions then please feel free to reply to this mass announcement and we will get back to you as soon as possible.
Thanks for your patience and understanding in this matter.
DarkStar Support Team